1. Information We Collect.

– Your full name, phone number, and address
– Your medical history, prescriptions, and treatment information
– Payment details for billing purposes
– Communication records (calls, WhatsApp, SMS, or emails)

2. How We Use Your Information

– Provide pharmacy and telemedicine services
– Process your orders and deliver medications
– Offer medical advice or consultations (with your consent)
– Comply with legal and regulatory obligations

3. Data Sharing

– We do not sell your personal data.
– We may share your information only with:
– Licensed healthcare professionals (when necessary for your care)
– Delivery services (for medication orders)
– Government regulators (when legally required)

4. Your Privacy Rights

– Access and request copies of your personal data
– Correct inaccurate information
– Withdraw consent for communication at any time
– Request deletion of your records (subject to legal limits)

5. Data Security

– We take reasonable measures to protect your data, including secure storage and limiting access
only to authorized staff.
– Note: WhatsApp communication is convenient but may not fully meet the highest medical privacy
standards.

6. Contact Us

– Phone: +254 0796140021
– Email: info@familydrugmartkenya.com
– Location: High Point Plaza, along Ruaka-Banana Road